ID Verification - MemberCheck

Q: How does MemberCheck's Identity Verification process work?

MemberCheck verifies a customer's identity by validating government-issued identity documents against trusted authoritative data sources. Verification requests are automatically routed to the most appropriate provider based on the customer's location and the type of identity check required, returning a confidence-based Identity Opinion to support onboarding decisions.

Q: How long does an identity verification check take?

Most identity verification checks are completed in seconds, allowing businesses to make onboarding decisions quickly. Response times may vary depending on the country, document type and verification provider used.

Q: What happens if a customer's identity cannot be verified?

If a verification cannot be completed or returns a low-confidence result, MemberCheck provides an Identity Opinion that helps your team determine whether additional information or manual review is required before proceeding with onboarding.

Q: Which identity documents can be verified?

MemberCheck supports the verification of a wide range of government-issued identity documents, including passports, driver's licences and national identity cards, depending on the country and the verification provider used.

Q: How does MemberCheck decide which verification provider to use?

MemberCheck automatically routes each verification request to the most suitable provider based on the customer's location and the verification requirements. This intelligent routing helps maximise verification coverage while simplifying integration through a single platform.

Q: Can MemberCheck support international customer verification?

Yes. MemberCheck enables businesses to verify customer identities across 30+ countries through a single integration. Our global identity verification solution supports international customer onboarding while helping businesses meet local identity verification requirements across multiple jurisdictions.

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Customer Identity Verification

Smart, Simple & Reliable Identity Verification

Reduce the time and effort associated with sighting and collecting physical copies of IDs by verifying them against reliable issuing sources using MemberCheck's ID Verification service.

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40%

Avg. onboarding time reduction

<1s

Avg. response time

200 +

ID data sources

75%

Reduction in false positives

At a Glance

Enterprise Identity Verification

MemberCheck's Identity Verification solution enables organisations to verify customer identities using government-issued identity documents and trusted authoritative data sources—all through a single platform.

Verify customer identities across 60+ countries, with coverage that adjusts and grows with your business.

Authenticate passports, driver's licences and other government-issued identity documents.

Automatically route each verification to the most appropriate provider based on the customer's location and verification requirements.

Receive confidence-based Identity Opinions instead of raw match data, enabling faster and more informed onboarding decisions.

Help meet Know Your Customer (KYC) and AML/CTF compliance obligations while reducing identity fraud.

Verification Process

How Does MemberCheck's IDV Solution Work?

Choose delivery method

Initiate verification directly in-platform (embedded iframe), send the customer a link via SMS or Email, or generate a verification URL to embed in your own system. No app download required — verification is completed in the customer's browser.

Customer enters their details

The customer enters their personal information and uploads photos of their government-issued ID documents on any device — desktop or mobile.

FaceMatch — if requested

If you request a FaceMatch, the customer takes a live selfie. Advanced liveness detection confirms a real person is present — blocking photos, deepfakes, and spoofing attempts.

Verification against authoritative sources

MemberCheck routes the request to the most appropriate provider based on the document origin. Name, date of birth, and document details are verified against government and official records.

Fraud checks run in real time

Where FaceMatch is requested, OCR, facial recognition, liveness, and document authenticity checks are performed simultaneously by our advanced biometric verification engine.

You receive an Identity Opinion

Within seconds, you receive a clear outcome — Verified, Not Verified, Review Required, Pending, Incomplete, or Not Requested. Results are colour-coded for quick scanning and stored for audit and reporting purposes.

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Delivery Options

Verify Your Way

Choose how your customers complete identity verification — whatever fits your onboarding workflow best. No app download required; customers verify entirely in their browser.

In-Platform (Embedded)

Run verification directly inside MemberCheck via an embedded iframe. Ideal for agent-assisted or supervised onboarding — results appear immediately within your workflow.

SMS Link

Send a verification link directly to the customer's mobile. They complete the process in their browser — fast, simple, no downloads required.

Email Link

Deliver a verification link by email with full context. Customers complete verification at their convenience, on any device.

Generated Verification URL

Generate a reusable verification URL to embed in your own system, portal, or customer-facing integration. Full flexibility for technical teams.

Mobile-first, by design. Customers are guided to complete document capture and selfie on their mobile device for higher-quality captures and better verification success rates. A built-in QR-code handoff lets a session started on desktop continue seamlessly on a phone.

Global Reach

Our ID Verification Coverage

Verify your customers' identities across our supported regions. Our coverage automatically expands as we add new regions — requiring no platform updates or workflow changes on your end.

Currently Supported Countries

Australia

Austria

Brazil

Canada

China

Denmark

Finland

France

Germany

Ghana

Hong Kong

India

Italy

Japan

Kenya

Mexico

Netherlands

New Zealand

Nigeria

Norway

Poland

Sierra Leone

Singapore

South Africa

Spain

Sweden

Switzerland

Turkey

United Arab Emirates

United Kingdom

United States

+ more

Coverage is constantly expanding. More regions are being added to our global network soon.

Powerful Capabilities

Our platform offers a comprehensive suite of features designed to ensure robust security while maintaining a frictionless user experience.

Biometric Screening

Utilise sophisticated facial matching, facial recognition, and advanced liveness detection technology to biometrically verify your customers with high confidence.

All-in-One Solution

Combine ID verification with robust Anti-Money Laundering (AML) screening, PEP, and Sanctions checks to obtain a comprehensive, unified risk profile of your customer.

Clear Pass/Fail Results

Customers successfully verified obtain an immediate pass result. Failed or partial results are clearly flagged, allowing your team to quickly identify cases requiring additional investigation.

Seamless API Integration

Easily integrate with MemberCheck's RESTful API to fully automate your ID Verification processes, embedding robust security directly into your existing onboarding workflows.

Fraud Prevention

Goodbye, fraudsters

Be confident that your customers are who they claim to be. Powered by MemberCheck's biometric verification engine, FaceMatch detects and blocks a full range of fraud attempts in real time — so you can onboard with certainty.

Device Spoofing

Assesses whether a device, browser, or location was manipulated to bypass verification measures.

Deepfakes & Cheapfakes

Detects sophisticated manipulation of digital media.

Face Liveness

Determines whether the person shown is physically present or if a digital image or video is displayed.

Document Liveness

Identifies whether the provided ID is physical, digital, or video.

Document Printed

Checks if the ID supplied is a printed copy, cutout, or the original document.

Portrait Photo Overlay

Detects whether a document's portrait photo is original or has a physical overlay.

Duplicate Portrait Photos

Detects duplicate portrait images on multiple IDs with mismatched ID information.

Why Partner with MemberCheck?

Wider Global Coverage

Verify customer identities across 60+ countries at launch, expanding to 120+ countries. Our enhanced global coverage helps you onboard customers in more markets with confidence.

Biometric FaceMatch with Liveness

Verify customer identities using advanced facial recognition and liveness detection technology. Match a live selfie against government-issued identity documents to help prevent impersonation, spoofing and identity fraud.

All-in-One Compliance Workflow

Combine identity verification with PEP, sanctions and adverse media screening in a single workflow. Build a more complete customer risk profile without switching between multiple systems or processes.

Actionable Verification Results

Transform complex identity verification data into clear, easy-to-action outcomes that help compliance teams make faster and more consistent onboarding decisions.

Automated Process

Integrate identity verification into your existing onboarding processes using flexible APIs, allowing customer verification to be completed automatically with minimal manual intervention.

Real-Time Verification

Verify customer identities in real time against trusted government and commercial data sources, enabling faster onboarding while helping reduce fraud and compliance risk.

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Industries We Support

MemberCheck's Identity Verification solution helps organisations verify customer identities, reduce fraud and meet KYC and AML/CTF obligations across a broad range of regulated and digital-first industries.

Banking & Financial Services

FinTech & Digital Payments

Lending & BNPL

Insurance

Superannuation & Wealth Management

Cryptocurrency & Digital Assets

Gaming & Wagering

Real Estate & Property

Legal & Professional Services

Accounting & Tax

Telecommunications & Utilities

Healthcare

Government & Public Sector

Education

Recruitment & Employment

Ecommerce & Online Marketplaces

As identity verification continues to evolve, MemberCheck's flexible platform adapts to changing regulations, emerging technologies and new industries, helping organisations stay compliant and scale with confidence.

FREQUENTLY ASKED QUESTIONS

Everything you need to know about our Identity Verification solution.

1. How does MemberCheck's Identity Verification process work?

MemberCheck verifies a customer's identity by validating government-issued identity documents against trusted authoritative data sources. Verification requests are automatically routed to the most appropriate provider based on the customer's location and the type of identity check required, returning a confidence-based Identity Opinion to support onboarding decisions.

2. How long does an identity verification check take?

Most identity verification checks are completed in seconds, allowing businesses to make onboarding decisions quickly. Response times may vary depending on the country, document type and verification provider used.

3. What happens if a customer's identity cannot be verified?

If a verification cannot be completed or returns a low-confidence result, MemberCheck provides an Identity Opinion that helps your team determine whether additional information or manual review is required before proceeding with onboarding.

4. Which identity documents can be verified?

MemberCheck supports the verification of a wide range of government-issued identity documents, including passports, driver's licences and national identity cards, depending on the country and the verification provider used.

5. How does MemberCheck decide which verification provider to use?

MemberCheck automatically routes each verification request to the most suitable provider based on the customer's location and the verification requirements. This intelligent routing helps maximise verification coverage while simplifying integration through a single platform.

6. Can MemberCheck support international customer verification?

Yes. MemberCheck enables businesses to verify customer identities across 60+ countries through a single integration. By combining our databases, businesses can support global customer onboarding while meeting local identity verification requirements.

Learn about our easy-to-implement trust solutions

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