Answers to the questions we're asked most often about coverage, setup, integration, and how the platform works day to day.
For how AML, sanctions and due diligence work in general, see the Compliance Q&A; for definitions of individual terms, the Glossary of AML Terms.
Business
Are your services suitable for the area in which my company operates?
Yes. MemberCheck offers a global solution and meets the AML requirements of companies in every region of the world with our global database.
Can my small business work with MemberCheck?
Companies of all sizes can use our products. Small and medium-sized businesses can use our sister company NameScan and its pay-as-you-go packages, sized to their need.
Does MemberCheck offer a free demo?
Yes — our team provides live demo support when you request one.
Which industries are your AML/CTF solutions suitable for?
MemberCheck supports the anti-money laundering compliance processes of banks, money transfer companies, insurance companies, crypto exchanges, investment companies, fintechs, high-risk companies, gaming and gambling companies, and the lending industry.
Which countries are supported by MemberCheck?
MemberCheck's compliance solutions are supported in every country.
Support
How can I use your services to comply with my AML/CTF obligations?
MemberCheck lets you screen customers and applicants quickly and easily against global PEP, sanctions, and adverse media data sources, in the way that suits your workflow.
How do I get support?
Email our dedicated support team at support@membercheck.com.
How long does it take to set up a MemberCheck account?
Once the MemberCheck Client Subscription Agreement is signed, our team can have your organisation set up with a production account within 24 to 48 business hours.
How much time is required for API integration?
This depends on your organisation's technical resources; the average implementation takes between three and four weeks.
Product
Is MemberCheck GDPR compliant?
Yes. MemberCheck is GDPR compliant, and clients retain full ownership of the data stored on our cloud servers.
Is MemberCheck ISO 27001 certified?
Yes. ISO 27001 is an information security standard that governs good IT practice and IT security, and MemberCheck holds this certification.
What is a whitelist?
You can create whitelists from due diligence decisions marked as a "false match" during the screening process, then apply them to future scans to eliminate false positives and reduce workload.
What languages does the MemberCheck application support?
The software is currently available in English, French and Japanese, and its documentation in English and French, with Spanish to follow.
How soon will your database be updated once an individual is elected, removed from office, or resigns?
Updates are usually made within a few days of the information becoming public, and in some cases as early as the next day.
Do you offer ongoing monitoring as part of your products?
Yes. You receive notifications of profile changes, or new information affecting your customers, through automatic daily screening.
Do your products produce a report of the results?
Yes — you can create and download reports in PDF, Word, and Excel to meet your KYC obligations and audit requirements.
Does MemberCheck cover SWIFT sanctions placed on banks and financial institutions?
SWIFT doesn't maintain its own sanctions lists; however, it adds the banks and financial institutions it has sanctioned to SWIFTRef platforms such as OFAC's list.
Does MemberCheck offer API support?
Yes — our API lets you automate your AML/CTF compliance programme and reduce time wasted on manual checks.
How comprehensive is your database?
Our database contains more than 1,000 sanctions lists, PEP lists, and wanted/watched lists from 195+ countries.
For domestic and foreign PEPs, what is the oldest election year included in your database?
The database goes back more than 20 years.
If an individual is added to or removed from a sanctions list today, how soon will the database be updated?
In most cases within 24 hours of the information becoming public — typically overnight.
If adverse news about an individual is added or removed today, how soon will your database be updated?
New data is generally added overnight.
How many users can use the same account, and how does permission work?
We offer unlimited multi-user access, with simple and advanced permission settings and pre-defined user roles.
What due diligence facilities do you provide?
Integrated due diligence lets you assign risk levels and decisions to matched profiles for your customers and applicants, supporting audit requirements.
What services does MemberCheck provide?
MemberCheck provides an AML risk and compliance solution to the global market across four main products: PEP and sanctions checks, adverse media checks, customer identity verification, and AML consulting.
Does MemberCheck cover the MAS List of Designated Individuals and Entities and the MAS TSOFA List?
Both are covered in MemberCheck, but under UN sanctions rather than MAS sanctions.
How do you handle false positives compared to competitors, and how complete is your filtering data?
Our intelligent filters use fuzzy matching and phonetic algorithms to filter out noise in the database and cut down false positives.
What news sites do you use to perform adverse media checks?
There's no limit on the reputable news and government sites we access — we use keyword search to surface relevant information.
More resources
If your question is about running a process rather than understanding a term, the checklists set it out in order. All resources indexes every guide, glossary and comparison here.