Verify your way
Run in-platform, or send the link by email, SMS or an embedded URL. Customers verify in a browser.
KYC onboarding
Customer Identity Verification
Verify a customer's identity against official records, confirm the person with biometric liveness, and get a clear opinion on the same record used for screening.
1,000+
Global watchlists screened
<1s
Average screening response
24h
Watchlist refresh cycle
195
Countries covered
Screening in production for
How it works
From a photo of a passport to a decision you can defend
- A person actsChoose deliveryIn-platform, by SMS or email link, or an embedded verification URL.
- A person actsCustomer submitsThey enter their details and photograph the document on any device with a camera.
- A person actsFaceMatchA live selfie, where requested, proves the document belongs to the person holding it.
- AutomatedVerified against recordsName, date of birth and document details are checked against trusted sources.
- AutomatedFraud checksDocument authenticity, face, liveness and screen-replay tests run alongside device signals.
- A person actsIdentity opinionA confidence-based outcome returns in seconds, stored with its evidence for audit.
4 a person acts2 automated
The real problem
A document that passes is not a person who exists
A genuine document answers whether the credential is real. It does not answer whether the holder is real, whether the face was generated, or whether the same portrait was already used on another identity. So verification runs a set of fraud tests alongside the document match rather than trusting any one signal.
- Face liveness separates a present person from photos, recordings or generated faces
- Deepfake and cheapfake detection tests the media itself for manipulation
- Print detection tells an original document from a screen or a photocopy
- Portrait overlay detection catches a genuine document wearing someone else's face
- Duplicate portrait detection finds the same face under mismatched identity details
- Device and location signals show where verification was manipulated to pass
Capabilities
What you get.
Document verification
Passports, driving licences and national IDs verified against government and official records, routed per country of issue.
Biometric FaceMatch
A live selfie is matched to the document photo; liveness filters photos, recordings or generated faces.
Identity opinions, not raw data
Outcomes are verified, not verified, review required, pending or incomplete — never a score to interpret.
One scan, identity and risk
The verified identity feeds sanctions, PEP and adverse-media screening on the same record.
API integration
Verification runs inside your onboarding flow through the API, posting back to the customer record.
Assurance
What your security review will ask for.
- 99.98%
- System uptime
- <24h
- Average integration time
- 24–48h
- Signed to production account
- <1s
- Average screening response
ISO/IEC 27001:2022Information security management, independently audited.
ISO/IEC 27701:2019Privacy information management, extending ISO 27001.
GDPRPersonal data handled to EU standards, wherever you operate.
DORAOperational resilience for EU financial entities and their vendors.
Questions
Common questions.
How does the verification process work?
MemberCheck checks a government-issued identity document against trusted official records. Each request is routed to an appropriate source for the customer's location, and the result returns as a confidence-based identity opinion rather than raw match data.
How long does a check take?
Most checks complete in seconds, fast enough for a live onboarding flow. A document check run on behalf of the customer can take a few minutes while sources respond. Times vary by country and document type.
What happens if a customer cannot be verified?
A check that cannot be completed returns a review-required opinion, not a silent decline. Your team can request more information, or override the outcome to verified or not verified with a recorded reason; the original result and evidence are kept.
Do customers need to download an app?
No. Verification runs entirely in the customer's browser, via a link sent by email or SMS. A session started on desktop can be handed to a phone with a QR code, because document capture is more reliable on a mobile camera. Requests expire after 30 days, and where SMS is unavailable email or a shared URL works instead.
Which documents and countries are supported?
MemberCheck verifies government-issued passports, driving licences and national identity cards, with document and data coverage across 60+ countries, expanding to 120+. Australian and New Zealand clients can choose which source handles Australian document checks, and no separate participation agreement is required.
Does verification connect to AML screening?
Yes. The verified identity feeds sanctions, PEP and adverse-media screening on the same customer record, so one onboarding decision weighs identity and risk together instead of in two systems.
In their words
What compliance teams say.
The experience of using the MemberCheck service has been excellent, particularly due to the batch scan feature. It is very easy to use, and the delivery of results is remarkably fast, no matter the number of cases scanned. I was also impressed by the recently added feature, which enables us to preview the batch file before scanning. We can now predetermine if there are any issues with the details of our batch file.
We at Paynetics are delighted to share our great experience with Membercheck as a service provider for our AML screening processes, which proved to be a reliable partner, understanding our business needs, providing uninterrupted service and excellent client support. Amongst all providers we have partnered with, Membercheck has one of the most comprehensive approaches towards PEPs & Sanctions and has supported us in creating a controlled and fully compliant infrastructure for our fintech solutions.
Fexco operates in nearly 8 pacific countries & our FX system does not have an inbuilt PEP screening & due to the large number of transactions that we process MemberCheck is perfect for us. Also, it easy for me to conduct training as it's simple & straight forward.
I have been using MemberCheck for over a year, initially using its classic interface. The features I particularly like are being able to stay on the same page to view multiple profiles using four different viewing options, and the ability to drag-and-drop a file in order to perform batch scans. Overall, I have enjoyed the new MemberCheck experience and I highly recommend transitioning to its new modernised platform.
DDH Graham has used the MemberCheck service for more than five years and it has become an essential part of the toolkit we use in providing a leading edge administration service to our superannuation clients. Seamlessly integrated into our member registry platform, MemberCheck provides us and our clients with the security that all of our AML compliance goals are being met.
Get started